Desktop / Image Support Managed Services
Desktop / Image Support Managed Services
Improve support and security for your remote workforce and assets.
Both Silver and Gold Desktop/Image Support Managed Service packages are designed to meet your unique needs and are detailed in the table below. Add-on services for PC data backup and firmware management are also available.
| Delivery Actions / Items | Silver | Gold |
| Monitor vendor supported desktop & laptop PCs that are connected to the network & alert on noted issues. |
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| Remote install and ensure current Anti-Virus and Anti-Malware protection for all vendor supported workstations. |
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| Provide a secure means to remotely connect to user PCs for support actions. |
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| Provide automated Operating System patching services for vendor supported Windows or Mac PCs. |
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| Provide remote automated activities to keep your vendor supported PC in good working order. |
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| Automated patching services for standard vendor supported 3rd party applications. |
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| 9x5 Remote support services to troubleshoot and repair driver, operating system, and standard desktop applications - Advanced business application issues will be escalated to Application Vendor. |
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| Base Image Development & Mgmt. (create Image & patch/test OS & predefined apps each month). |
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Available Expert Service Add-ons: PC Backup as a Service - Cloud-based backup and recovery service
Pricing based on User Count, Environment Size & Complexity
“When I reach out to KiZAN with a challenge, KiZAN’s approach, resources, and cost model (investment) has time and again consistently delivered value to people in our organization.”
Nathaniel Hauenstein
Global Enterprise Infrastructure Manager
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