|Delivery Actions / Items||Silver||Gold|
|Monitor vendor supported desktop & laptop PCs that are connected to the network & alert on noted issues.
|Remote install and ensure current Anti-Virus and Anti-Malware protection for all vendor supported workstations.
|Provide a secure means to remotely connect to user PCs for support actions.
|Provide automated Operating System patching services for vendor supported Windows or Mac PCs.
|Provide remote automated activities to keep your vendor supported PC in good working order.
|Automated patching services for standard vendor supported 3rd party applications.
|9x5 Remote support services to troubleshoot and repair driver, operating system, and standard desktop applications - Advanced business application issues will be escalated to Application Vendor.
|Base Image Development & Mgmt. (create Image & patch/test OS & predefined apps each month).
Available Expert Service Add-ons: PC Backup as a Service - Cloud-based backup and recovery service
Pricing based on User Count, Environment Size & Complexity
Gray Construction needed to continue their migration to Azure and also sought to improve their Work from Home initiative. To accomplish these goals, KiZAN was contracted to migrate five HR and Accounting Servers to Azure and implement Windows Virtual Desktop. KiZAN determined that Microsoft funding was available to apply towards the necessary services.
KiZAN has developed specific communication processes to work with TCU to help oversee the entire Microsoft stack. Because of the rigid compliance standards of financial institutions, we proactively address potential areas of concern though thoughtful and candid consultation and pay rigorous attention to scoping projects in granular detail.
“When I reach out to KiZAN with a challenge, KiZAN’s approach, resources, and cost model (investment) has time and again consistently delivered value to people in our organization.”
Global Enterprise Infrastructure Manager